Talha Yaseen
Sales Representative @EDEKA Südwest
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WORK HISTORY
Sales Representative @EDEKA Südwest
Plaidt, DE
EDUCATION
Universität Koblenz
Master's degree, Web and Data science
University of South Asia
Bachelor of Science - BS, Computer Science
ABOUT TALHA YASEEN
IT Help Desk Technician | Systems Troubleshooter | Customer ServiceAs a dedicated IT Help Desk Technician with 5 years of experience, I specialize in delivering Tier 1-2 technical support, resolving incidents ranging from password resets and MFA configurations to network connectivity diagnostics and OS/application troubleshooting. My work ensures seamless operations for end-users by leveraging tools like Active Directory, Microsoft Endpoint Manager, Microsoft 365 and ITSM platforms (e.g, ServiceNow, Jira) to manage tickets, deploy patches, and maintain SLA compliance. Technical Expertise:Endpoint Support: Diagnose hardware/software failures (e.g, BSOD errors, driver conflicts), configure VPNs/RDPs, and deploy/monitor endpoints via MDM solutions.User Account Management: Administer Active Directory, Azure AD, Microsoft Intune Microsoft 365 Admin Center and Exchange for account provisioning, group policy enforcement, and license allocation.Network Fundamentals: Troubleshoot LAN/Wi-Fi connectivity (DNS/DHCP, IP conflicts), validate firewall rules, and escalate complex issues to network teams.Remote Desktop Tools:Proficiency with tools like TeamViewer, AnyDesk, Microsoft Remote Desktop for remote support.Ticketing Systems:Experience with help desk ticketing systems (e.g, ServiceNow, Jira Service Management) for logging, tracking, and resolving incidents.Customer Service:Patience, empathy, and a customer-centric approach and ability to remain calm under pressure.Excellent verbal and written communication, with the ability to explain technical concepts to non-technical users.Security Compliance: Enforce endpoint security protocols (antivirus updates, phishing mitigation), and educate users on cybersecurity best practices.
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