Talha Kolsawala

About Talha Kolsawala

Hello! Hi! Namaste! My name is Talha Kolsawala, and I am from Mumbai. I hold a Bachelor of Management Studies (BMS) with a specialization in Finance. I have diverse experience across financial services, education, domestic logistics, and global supply chain operations, with a strong focus on customer relationship management, operations coordination, and service excellence. Business Development (Share Market Industry)I began my career in the share market industry as a Business Development Executive, where I gained exposure to trading and investment advisory. I handled telesales, lead generation, Demat account opening, portfolio management, and pitching investment strategies based on customer requirements. This role helped me build strong financial knowledge, sales skills, and client-handling expertise. Education SectorI later worked in the education industry, supporting professionals in enrolling for certification programs such as PMP, PgMP, and SAFe. I managed student counseling, eligibility assessment, and end-to-end enrollments, while collaborating with marketing teams on lead generation and digital outreach. This strengthened my consultative selling and communication abilities. Customer Service & Key Account Management (Blue Dart DHL) At Blue Dart DHL, I worked as a Senior Key Account Executive / Senior Client Relationship Manager, managing 200+ B2B customers across the Andheri region. I handled complete logistics operations from first mile to last mile, including pickups, deliveries, escalations, claim settlements, and MIS reporting. I coordinated appointment-based deliveries for clients such as Amazon, Nykaa, and Kirana Kart, conducted virtual customer meetings, and worked closely with operations to ensure SLA adherence and customer satisfaction. Global Logistics & Supply Chain (FedEx – Current Role)Currently, I am working with FedEx as a Premier Customer Care Representative, managing global warehouse and logistics operations for Cisco across 19 countries. I act as the primary liaison between FedEx and Cisco, ensuring real-time shipment updates, inventory visibility, and efficient order fulfillment. I monitor KPIs, optimize shipment routes, resolve warehouse and delivery issues in coordination with international teams, and prepare performance reports that showcase efficiency. I am passionate about continuous learning and professional growth. With experience across finance, education, domestic logistics, and global supply chain operations, I bring a customer-centric mindset, and a commitment to delivering operational excellence.

Experience

1. Premier Customer Care Representative

   FedEx

   Aug 2024 — Present · Mumbai, IN

   Orchestrated streamlined warehouse and logistics operations across 19 countries for Cisco, ensuring seamless global order fulfillment.• Acting as the primary liaison between FedEx and Cisco, driving client satisfaction through timely updates, escalation handling, and proactive communication.• Optimised global shipment routes, improving delivery timelines and minimizing transit delays.• Maintained transparent communication channels to provide real-time inventory visibility and logistics coordination across regions.• Proactively identified and resolved warehouse issues, collaborating with local and regional teams to implement efficient solutions.• Monitored KPIs and service performance, delivering regular analytical reports to highlight operational efficiency and opportunities for improvement.• Partnered with FedEx cross-functional teams to align global warehouse processes with industry best practices, driving standardization and consistency.• Supported strategic improvement initiatives to elevate overall logistics efficiency, cost control, and service excellence.• Stayed updated on global logistics trends and compliance requirements through regular training and knowledge sessions.

Education

• University of Mumbai

  Bachelor of management studies - bms, Finance

  2016 — 2019

• Malini Kishore Sanghvi College of Commerce and Economics

  Hsc

  2014 — 2016