Talesha H.

About Talesha H.

Never thought my voice being heard on a call so many years ago led me from receptionist…

Experience

1. Vendor Accounts Manager

   Telgian

   Mar 2020 — Present · Phoenix, AZ, US

   Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; monitoring team schedules, payroll and discrepancies; rewarding and disciplining employees; addressing complaints and resolving problems.Establishing and Maintaining healthy relationships internally with all departments and externally with Vendor partners in US & Canada Point of contact for Vendor Account Specialists to escalate to for assistance Ensure coverage when team is short-staffedWork closely with other internal departments such as Finance, Customer Team and Procurement to ensure vendors and customers needs are addressed Tracking team and vendor progress daily to achieve on time completions each month Consistently working with AHJ’s nationwide to ensure customer compliance Completing one on one meetings with team members to address their needs and challenges within their regionsCommunication with Customer Team to address issues that can arise and affect our SLA and KPI. Compiling and sharing reports daily to review with team our vendors progress to achieve monthly on-time completion Completing Vendor calls as needed to discuss performance and capacity. Review of vendor invoice statements to confirm receipt advise of discrepancies and provide check remittance information Assist vendors as needed with prescheduling, partner portal training, payment information or any other needs Providing ongoing training to team as needed Directly supervising 7 employees within the departmentCarries out supervisory responsibilities in accordance with the organization\'s policies and applicable laws.Completing other projects and tasks as directed by management April 2021 - promoted to (Lead) Sr. Vendor Account Specialist tasked with department escalations and managing a region of business October 2022 - promoted to Supervisor and managing a region of business April 2025 - promoted to Manager and managing a region of business