Taler Jasper

About Taler Jasper

Experienced Information Technology Staffing Professional Specialties:…

Experience

1. Client Advisor

   Gucci

   Jan 2022 — Present

   The Client Advisor at Client Services will serve as a Gucci Ambassador, promoting the philosophy and values of the brand. Managing from start to finish all customer inquiries which will vary across store calls, online orders, general questions and product information, with a special focus on cultivating sales and providing a high level of customer care to clients/Very Important Gucci Clients via phone, email and chat. Gucci Client Services is an internal hub that collaborates cross-functionally with corporate departments and stores to ensure a 360 degree Omni-channel client experience. Key Accountability • Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base; • Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information; • Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients\' individual needs; • Knowledgeable in company policies and procedures including after sales policies and repair case management; • Demonstrate passion for the brand and keeps relevant with brand information including but not limited to Gucci products, brand storytelling, social responsibility, services, promotions and marketing trends; • Understand customer needs and resolves cases to enhance brand loyalty; • Cultivate relationships and offers special, dedicated and curated service to Very Important Gucci clients (VIG) actively contributing to increased sales revenue; • Ensure relevant administration is completed and distributed appropriately; • Support quality assurance and shares product and website related client feedback; • Cross collaboration with other Gucci partners, including stores in managing customer cases; • Contribute towards the efficiency of the Client Service