Taleen Taylor

Learning, Development, and Quality - Customer Success (Quickbooks) @Intuit

London, GB

The global financial technology platform that powers prosperity with TurboTax, Credit Karma, QuickBooks, and Mailchimp.• Lead projects through the design lifecycle from scoping, research, analysis, design, development, launch, and analysing impact.• Craft solutions that address a variety of learning methods and styles such as e-learning, facilitator-led, and workflow learning using digital tools such as Rise, Storyline, and Whatfix.• Work with SMEs to acquire content such as text, video, and images, which will help you design engaging learning experiences.• Coordinate all input aspects of learning activities including management of materials, logistics, schedules, learning surveys, and partner management.• Administrative activities relating to our LMS, Docebo, and maintaining learning records.• Take a leadership role in maintaining and evolving L&D operational resources.• Leverage a variety of data and insights to make recommendations on product, process and training needs.• Innovate and optimise the use of learning technologies (Docebo, Whatfix, Articulate 360).• Support the training and upskilling of our Partner sites by delivering train-the-trainer sessions to partner teams on product releases, onboarding, interaction skills training.• Use data & insights to analyse learning programme performance and drive appropriate action.• Conduct training quality assurance and provide coaching, mentoring, and informal leadership to facilitators delivering our programmes.• Maintain all relevant documentation relating to the quality of learning facilitation.

Ramona High School

Inducted: Athletic Hall of Fame, 2022

Questrom School of Business, Boston University

Bachelor of Science in Business Management, Marketing

Boston University

Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services