Takshi Upadhyay
Customer Service Specialist in Product Upselling and Customer Retention @Tech Mahindra
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Specialist in Product Upselling and Customer Retention @Tech Mahindra
Riverview, NB, CA
Handling inbound and outbound customer interactions via phone, email, and chat.2. Resolving customer issues with accurate and timely solutions.3. Troubleshooting technical and non-technical concerns while ensuring customer satisfaction.4. Documenting interactions and following up on pending requests.5. Collaborating with cross-functional teams to improve service quality.6. Ensuring compliance with company policies and SLAs.
EDUCATION
Mithibai College, Mumbai
arts, Sociology
Humber College
Postgraduate Degree, Global business management
Mithibai College of Arts
HSC, Humanities/Humanistic Studies
ABOUT TAKSHI UPADHYAY
I am a results-oriented professional with a strong background in business management, customer service, and HR. Currently working at Tech Mahindra, I am passionate about leveraging my skills in problem-solving, client relations, and operational efficiency to drive positive outcomes. I hold a Postgraduate Diploma in Global Business Management from Humber College, where I gained expertise in finance, marketing, sales, and relationship management. I am proficient in tools like SAP, Kronos, ISP, and ACSBACK, which help me streamline operations and deliver high-quality service. A self-motivated individual with excellent communication and interpersonal skills, I thrive in dynamic environments and am eager to contribute and grow in the business world.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.