Takila Harris
ServiceNow Senior Business Analyst at iTech AG/ Co-Founder of EmpowerED Advocates
- Role
- Servicenow Business Analyst Sr Consultant at iTech AG
- Location
- Hyattsville, MD, US
- LinkedIn followers
- 500 followers
Experience
Servicenow Business Analyst Sr Consultant
Feb 2025 — Present
Lead end-to-end requirements gathering, user story creation, and solution design for ServiceNow enhancements, ensuring alignment with business needs, platform governance, and best practices (ITSM/CSM/workflow automation).• Partner with developers, architects, and product owners to refine requirements, support Agile sprint execution, and manage UAT planning, testing, defect resolution, and post-implementation validation.• Improve user adoption and operational efficiency by creating documentation (SOPs, process flows, knowledge articles), optimizing workflows, and providing consultative guidance to stakeholders.• Support Agile ceremonies by contributing to sprint planning, backlog refinement, and ensuring user stories and acceptance criteria are ready for development.
Education
University of Maryland Global Campus
Certificate, Management Foundation
University of Maryland Global Campus
Bachelor of Science - BS, Business Administration and Management, General
University of Maryland Global Campus
Certificate , PMP
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