Takiesha R.
Associate Technology Operations (Carmax Project) @Cognizant
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WORK HISTORY
Associate Technology Operations (Carmax Project) @Cognizant
Kennesaw, GA, US
Provide advanced technical support for CarMax Technology Operations, serving as an escalation point for complex issues impacting business operations. Troubleshoot endpoint, hardware, and application issues while coordinating with engineering, product, and infrastructure teams to maintain system reliability and service continuity.•Resolve high‑visibility technical issues requiring deep diagnostics and clear communication with stakeholders•Manage escalated ServiceNow cases end‑to‑end, ensuring timely resolution and minimal business disruption•Support application deployments, system updates, and endpoint configurations•Identify recurring issues and recommend process improvements to enhance operational efficiency•Deliver user support and training to improve adoption of tools and systems
EDUCATION
Kennesaw State University
Master of Science - MS, Cybersecurity
University of Phoenix
Associate of Arts - AA, Health/Health Care Administration/Management
Kennesaw State University
Bachelor's degree, Psychology
ABOUT TAKIESHA R.
Technical Support and IT Operations professional with experience troubleshooting hardware, software, and endpoint issues across enterprise environments. I specialize in diagnostics, escalation management, and cross‑functional collaboration to ensure reliable system performance and a seamless user experience.With a background spanning technology operations, project coordination, and compliance‑driven environments, I bring strong communication skills, analytical thinking, and a commitment to high‑quality service. I’m known for my ability to translate technical issues for non‑technical users, maintain accurate documentation, and support continuous improvement across teams.I hold an M.S. in Cybersecurity, CompTIA Security+, and CIPP/US, and I’m passionate about supporting organizations through dependable, user‑focused technical solutions.
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