Talha Khawaja
- Role
- IT Support Specialist at Oxy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
IT Support Specialist
Jan 2023 — Present
Implemented new technology solutions to increase system reliability, uptime, and scalability, resulting in decreased incident resolution time by 30%. • Investigated and resolved VDI issues related to system performance and stability, updated and maintained company security protocols, and provided technical guidance to teams. • Developed and automated system monitoring and alerting processes, installed, configured over 20 maintained Linux workstations hardware. • Upgraded 11 Linux systems software to enable compatibility for applications. • Gathering and analyzing data to diagnose problems with computer systems. • Providing technical support for remote users via phone and email
Education
Lone Star College
Petroleum Field Service Technician (AAS), Petroleum Technology/Technician
University of Houston
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Skills
- Microsoft Word
- Computer Hardware Troubleshooting
- Team Building
- Computer
- Time Management
- Customer Service
- Project Planning
- Sales
- Computer Maintenance
- Team Leadership
- Customer Satisfaction
- Digital Photography
- Inventory Management
- Teamwork
- Petroleum
- Leadership
- Photography
- Research
- Event Photography
- Social Media
- Retail Sales
- Consumer Electronics
- Software Troubleshooting
- Photoshop
- Troubleshooting
- Data Entry
- C++
- English
- Data Analysis
- Microsoft Powerpoint
- Customer Experience
- Loss Prevention
- Sales Management
- Computer Repair
- Airlines
- Communication
- Microsoft Office
- Analysis
- Customer Support
- Merchandising
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