Taj Duffie
Senior Account Executive | Customer Success Manager | Strategic Partnerships | Sports Marketing
- Role
- Sr Manager, Customer Success at Magnifi
- Location
- Towson, MD, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager, Customer Success
Nov 2025 — Present
Build and maintain strong relationships with professional and amateur sports-enterprise clients (National Futsal Premier League, NCAA-Horizon League, NCAA-Summit League, National Amateur Sports, ensuring strategic alignment and measurable ROI.Act as an escalation point for critical client issues, ensuring timely resolutions by coordinating with product and technical teams.Partner with clients to understand business objectives and proactively deliver strategies Own renewal and upsell processes in partnership with sales; identify expansion opportunities within existing accounts.Define and track key customer success KPIs; present insights and recommendations to leadership.Be the voice of the customer in product roadmap discussions, ensuring client needs and market trends are reflected.
Education
La Salle University
Bachelor of Arts (BA), Communication and Media Studies
2007 — 2010
Georgetown University
Master's of Professional Studies, Sports Industry Management
2011 — 2012
Baltimore City Community College
Associate's degree, General Studies
2005 — 2007
Skills
- Program Management
- Coaching
- Powerpoint
- Marketing
- Fitness Training
- Athletic Training
- Sports Coaching
- Event Management
- Editing
- Athletic Performance
- Social Networking
- Youth Mentoring
- Writing
- Event Planning
- Training
- Leadership
- Microsoft Office
- Recreation Planning
- Public Speaking
- Social Media
- Customer Service
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