Taj Anwar
Senior CX Leader | Driving Business Growth through Digital Transformation, Operational Excellence & Customer-Centric Strategy | Six Sigma Black Belt
- Role
- Vice President Customer Service Operations East Cluster at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Taj Anwar
Service Oriented, Business Driven, highly energized and motivated individual with blend of task and people management.20+ years of rich experience in leading various elements of customer servicing at National and regional level, like Contact center, Automated Help services, Email and Chat Bots, RPA, IVR etc. Company wide customer base Complaint management, Process excellence and re-design. Certified Six Sigma Black Belt professional, using Data analytic, Business & service inputs, expertise in driving various process, cost and service improvement projects.Proficient in partner management of Contact Centers, Voice & Non Voice, Field operation spread across multiple partners and locations, in various commercials and SLA Models.Familiar with Digital Tools platforms like Google, Facebook, LinkedIn, E-mail etc for Marketing and Service.Digital Marketing certification from XLRIReceived various Awards and recognition –CX leader of the year, National Best TQM Project, National Award of Driving Customer centricity, Training Manager and Team Nationally Innovation Solution Digitization of E2E SIM exchange via App etc.Passionate to deliver value addition to the organization as most efficient customer service professional with best of my ability, and constant learning & innovation.
Experience
Vice President Customer Service Operations East Cluster
Apr 2023 — Present · Kolkata, IN
Education
University of Calcutta
B.com, Business/Commerce, Hons
2002 — 2005
XLRI Jamshedpur
DIGITAL MARKETING, DIGITAL MARKETING, PRODUCT/SERVICES - Google, Social Media, Analytics etc
2019 — 2020
Annamalai University
M.com, Commerce
2005 — 2007
ICFAI
Master of Business Administration (MBA), Marketing/Marketing Management, General
2011 — 2013
Skills
- Team Management
- Call Centers
- Telecommunications
- Performance Management
- Crm
- Vendor Management
- Customer Relationship Management (Crm)
- Management Information Systems (Mis)
- Service Delivery
- Process Management
- Bpo
- Management
- Call Center
- Sla
- Process Excellence
- Mis
- Employee Engagement
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