Taiwo Abayomi
Operations Manager -strategic Operations @Curve
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WORK HISTORY
Operations Manager -strategic Operations @Curve
Supporting strategic operational initiatives within the Strategic Operations team, partnering cross-functionally with Product, Engineering, Compliance and Customer Support to deliver scalable, reliable customer experiences.Lead end-to-end card fulfilment operations, ensuring timely, high-quality delivery while driving continuous improvements in efficiency, cost and process performance. Manage key vendor relationships and oversee performance and partnership outcomes.Drive cross-functional projects, implement scalable process improvements, oversee operational reporting, and maintain clear governance documentation to enable data-led decision-making and operational excellence.
EDUCATION
Covenant University
Bachelor's degree, International Relations
The African Leadership University
Diploma in Leadership development, Leadership development
University of the West of England
Masters of science , International Management
ABOUT TAIWO ABAYOMI
Experienced People Manager and Customer Experience Team lead with a demonstrated history of working within various customer service industries and currently specialising in the Finacial services industry. Skilled in Microsoft Office, Google Suite, Zendesk, Stripe and cross-cultural management. Highly self-confident, Tech-savvy, and possesses a proven ability to solve problems. Strong support professional with an MSc focused in International Management from the University of the West of England, a Bachelor in International Relations from Covenant University and a Diploma in Leadership Development studies. Also, has expert skills and knowledge in churn reduction and customer retention and has done extensive research on numerous strategic business models including the freemium business model which she submitted a dissertation about.
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