Anna Abreu
Senior Manager | Program Manager | Operations
- Role
- Program Director at Clarke Consulting Services
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Anna Abreu
Proven leader with over 10 years of Program Management experience and 15 years of business operations. Specific focus on process design, audit and controls. Ability to lead in a cross-functional, production driven, and regulated environment to drive performance and operational efficiency while maintaining best in class user experience. Extensive history of working in matrix environments and building strategic relationships and partnerships. Recognized for creating high performing teams and sustaining outstanding business results. Experienced in creating staffing models and budget plans with favorable P&L results. Enhanced employee satisfaction, measured though surveys and KPI results. Six Sigma Green Belt, ITIL certified, MBA, PMP, Banking/Healthcare/IT Experience.
Experience
Program Director
Jan 2016 — Present · Charlotte, NC, US
Evaluates current business practices and policies recommending most effective system integration strategies. • Designs training and implementation strategies including validation and control methods.• Manages implementation resources and budgets, works with project teams and users to understand complex problems and bring issues to resolution.• Identifies best practices and creates new workflows and/or procedures.• Strategy development and implementation to improve business operations and streamline processes. • Design and implementation of information systems to establish processes and cost controls.• Designs performance metrics and Quality Assurance testing plans.• Risk Management Planning to include road mapping, defining roles and responsibilities, and creation of business continuity plans
Education
New York University
Bachelor of Arts - BA
Skills
- Project Management
- Investment Properties
- Process Improvement
- Refinance
- Mortgage Servicing
- Loss Mitigation
- Mortgage Lending
- Financial Services
- Loan Origination
- Relationship Management
- Va Loans
- Financial Risk
- Finance
- Fha Financing
- Fha
- Mortgage Banking
- Call Centers
- Call Center Administration
- Customer Service
- Training
- U.s. Federal Housing Authority (Fha)
- Financial Analysis
- Team Building
- Analysis
- Portfolio Management
- Program Management
- Residential Mortgages
- Leadership
- Business Process Improvement
- Credit Risk
- Banking
- Management
- Call Center
- Strategic Planning
- Credit Analysis
- Credit
- Loans
- Usda
- Risk Management
- Vendor Management
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