Taire Avbovbo
VP Hugo Labs @Hugo
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WORK HISTORY
VP Hugo Labs @Hugo
Boston, MA, US
I lead Hugo Labs, a strategic unit dedicated to incubating and scaling mission-critical functions that drive company growth and deliver exceptional outcomes for our clients. My role focuses on building high-performing teams, optimizing business operations, and accelerating innovation in our CX and AI solutions businesses, and supporting our revenue organisation- CX & Backoffice Solutions Business: I oversee a 300+ person team delivering world-class Customer Support and Backoffice solutions for 30+ innovative startups and enterprises. Beyond SLAs, I am transforming Customer Support into a commercial enabler, embedding continuous improvement and deep insights to help clients optimize and scale their support teams. Drove 205% revenue growth and exceeded NRR goal by 260% in 2024- Pilots and New Client Onboarding for CX & Gen AI Solutions: Built a team of 15 to support pilots and new client onboarding for CX and Gen AI client solutions. Core focus on specialized AI model evaluation, fine-tuning, chain-of-thought reasoning, and advanced prompt engineering for clients in search, social, cloud, and other sectors. Successfully onboarded 12 clients (100% conversion rate in 2025) and drove >3x expansion in ACV for new clients in 2025- Business Operations & Revenue Management: Supporting the our revenue organization\'s ambitious growth targets by building data-driven systems that enable and optimize our sales effectiveness, marketing ROI, and scalable revenue strategies.About Hugo: At Hugo, we build and manage high-performing remote teams for world-leading technology and media companies. Our expertise spans AI operations, customer experience, marketplace management, and trust & safety.With employees across Kenya, Nigeria, Senegal, Cape Verde, South Africa, and the Philippines, Hugo serves clients ranging from ambitious startups to Fortune 500 market leaders—helping them scale smarter, optimize AI workflows, and deliver world-class customer experiences.
EDUCATION
University of Houston
Bachelor of Science (B.Sc.)
Harvard Business School
MBA
SKILLS
ABOUT TAIRE AVBOVBO
Versatile business leader with 12+ years of experience launching exciting products…
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