Tahir Irshad
Implementation Manager Uk Cmb Implementation & Change Team @汇丰
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WORK HISTORY
Implementation Manager Uk Cmb Implementation & Change Team @汇丰
EDUCATION
Firebrand Training Limited
Cyber Security Technologist
The Open University
Bachelor of Laws - LLB, Law
ABOUT TAHIR IRSHAD
I am completing a Bachelor of Laws (Honours)(LLB) with the open university. I bring very strong and effective skills in verbal and written communication, managing teams and team leaders, analytical/critical thinking, research, customer service, and I am proficient in Computing and Information and Communication Technology (ICT), as well as being certified in Information Security and Management Principles, being knowledgeable in Office packages, alongside other software.An experienced top-performing, analytical, self-directed finance professional and a proficient manager. With 15 years strong experience with a background in training and managing advisors, team leaders, customer service reps, and telesales staff to support retail clients with outsourced sales and customer services. Enhanced excellence in sales, customer service and complaint handling for major clients, including: Outbound (Orange Optima, Homeserve, TalkTalk, Santander, Avon Insurance, Carphone Warehouse, O2, John Lewis and Npower) Inbound (Npower, Argos Direct, JD Sports, Her Majesty’s Passport Office, Al Rayan Bank and HSBC).
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