Tahi Bamba
IT Help Desk Analyst
- Role
- Information Technology Help Desk Analyst at Aqua
- Location
- Clifton Heights, PA, US
- LinkedIn followers
- 500 followers
About Tahi Bamba
IT professional with 5 years of experience supporting enterprise environments across…
Experience
Information Technology Help Desk Analyst
May 2024 — Present · PA, US
Provided company-wide, level 1 support for supported Hardware, Software, Applications, Remote access and User Accounts Supported Windows 7 & Windows 10 laptops, desktops and tablets: End-user support, testing, configuration, troubleshooting, problem resolution and escalation. Configured employee’s BYOD mobile devices, Aqua Email and Aqua applications. Provide level 1 support for Airwatch, multifactor authentication setup, Aqua Email and Aqua applications on BYOD mobile devices. Provided network account support in Windows environment using Active Directory tools. Supported includes enabling/disabling computer and user accounts, password resets, account extensions, offboarding procedures, etc. Performed Asset management duties including invoice verification for received shipments, hardware and software reporting, collection tracking, and manage loaner equipment Assisted with answering all communications directed to the Help Desk including phone, voicemail, employee self-service tickets, walk-ups and e-mail messages. Accurately log all requests using tracking software. Analyst self-manage and take ownership of these items with minimal supervision. Monitoring Aqua infrastructure using monitoring tools provided by Infrastructure team, generate service requests when outages occur, or service is degraded
Education
West Chester University of Pennsylvania
Bachelor of Arts - BA, Communication and Media Studies
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