Tahera Jafari

Officer Epledge Administration and Online Support @United Way East Ontario - Centraide De L\'est De L\'ontario

CA

Working with fundraising software, collecting and managing content for workplace campaigns requesting ePledge access.• Customizing and tailoring website • Configuring accounts • Respond to inquiries from site users via email and telephone promptly providing clear, accurate, and concise information that enables them to resolve online access issues.• Maintain strong and cooperative relationships with volunteers, donors, users, and staff.• Assist with the maintenance of donor records and online giving profiles: o Merging existing and creating new records o Personalizing information o Cleansing data – eliminating duplication, entering missing data o Document issues and solutions o Follow up with clients as appropriate • Work cooperatively with key team members, colleagues, volunteers, and donors• Working within the information technical team, participating in, providing recommendations, and assisting with new enhancements/developments of the site. Maintain a strong knowledge and understanding of the functionalities of the site to ensure the site meets expectations in terms of user requirements and accessibility.• Share knowledge, expertise, and best practices with the information technical team and users.