Taha Salayma

Senior Information Technology Specialist @Us Heart And Vascular

Houston, TX, US

As a Senior Information Technology Specialist at US Heart and Vascular, I bring a wealth of experience in technical support, troubleshooting, and customer service. In my role, I am the first point of contact for customers who need technical assistance, providing quick resolution and excellent customer service.My responsibilities include troubleshooting and resolving hardware and software issues, redirecting and escalating unresolved issues to the next level of support personnel, providing information on IT products and services, and maintaining accurate records of problems and their resolution. I also play an active role in maintaining and upgrading user PCs/Macs, assisting with onboarding/offboarding of users, maintaining an inventory of all equipment, software, and licenses, and installing and configuring software.In addition to my technical expertise, I also provide feedback on processes and make recommendations for improvement. I maintain technical documentation on system support and problem resolution, train other staff members on troubleshooting and diagnosing problems, and assist senior IT staff with system administration, data center operations, and strategic processes as workload permits.As a dedicated professional, I strive to build the foundation of a successful IT organization and help improve processes and systems for better efficiency. I am also well-versed in video conferencing issues and requests and assist with any related challenges that arise.

Lone Star College

Master of Computer Applications - MCA, Cloud Computing

Al-Quds Open University

Bachelor's degree, Information Technology