Taha Khan
National Service Manager @Bizerba Canada
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WORK HISTORY
National Service Manager @Bizerba Canada
Mississauga, ON, CA
Scope:$40M+ annual service revenue | 3 Field Service Supervisors | 50+ Field Technicians | National Service Operations• Lead national service operations across Canada supporting $40M+ in annual service revenue• Manage 3 Field Service Supervisors and 50+ technicians delivering installation, preventive maintenance, and technical support• Oversee service delivery performance, technician utilization, and operational KPIs to improve response times and service quality• Partner with sales, operations, and customer support teams to strengthen service delivery and customer satisfaction• Drive continuous improvement initiatives to optimize service processes and expand aftermarket service revenue
EDUCATION
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
BBA, Marketing
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
MBA, Marketing
SKILLS
ABOUT TAHA KHAN
Operations & Service Leader specializing in large-scale field service operations, logistics networks, and multi-site distribution environments.I bring over 13 years of experience leading complex service and logistics networks across multi-site environments, driving operational excellence, improving customer experience, and delivering measurable financial performance.Currently leading national service operations at Bizerba Canada Inc, where I oversee service delivery across Canada supporting $40M+ in service revenue, managing 3 Field Service Supervisors and 50+ technicians responsible for installation, maintenance, and technical support operations.Previously, I led the largest operational region within Superior Propane, overseeing logistics, distribution, fleet operations, and service delivery across 25+ distribution locations and 70 technicians, supporting operations generating $63M in regional EBITDA.Key areas where I drive impact include:• Field Service & National Service Operations – Leading large technician workforces and improving service delivery performance• Logistics & Distribution Networks – Managing multi-location operations with high-volume product movement• Operational Transformation – Implementing process improvements and analytics to increase efficiency and reduce costs• Customer Experience & Service Performance – Driving measurable improvements in NPS, service reliability, and response times• Data & Performance Management – Leveraging operational KPIs and analytics tools such as Power BI to improve decision-makingThroughout my career I have focused on building strong teams, optimizing service delivery models, and driving operational improvements that enhance both customer experience and financial performance.
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