Taha Siddiqui

Technical Support Analyst @Clarivate

Ann Arbor, MI, US

Supported end-users across multiple software platforms, including cloud-hosted SaaS and enterprise on-premise solutions, resolving technical issues related to system performance, user access, and data accuracy to enable efficient management of trademark renewals, patent filings, and other intellectual property assets, ensuring compliance and timely processing of critical legal documentation.Troubleshoot complex incidents involving database errors, backend configuration problems, and automated process failures by analyzing system logs, replicating issues in test environments, and collaborating closely with development and implementation teams to deliver timely and effective solutions.Improved support efficiency by simplifying workflows and creating clear troubleshooting guides and process documents, which helped reduce average ticket resolution time by 20 percent and boosted teamwork across multiple software platforms.

Wayne State University

Department of Computer Science -Bachelor of Science - BS