Taha Cherqi

Bilingual Information Technology Helpdesk Analyst @Princess Auto Ltd.

Winnipeg, MB, CA

Managed IT incidents from initial report through resolution, adhering to defined SLAs and escalating issues as needed to ensure timely resolution and minimal impact on business operations-Implemented incident tracking and prioritization procedures to ensure critical issues were addressed promptly while maintaining effective communication with stakeholders throughout the resolution process-Proficiently utilized Cherwell ticketing systems to log, track, and prioritize support requests, ensuring accurate documentation and efficient resolution of reported issues-Installed and configured hardware components (e.g, desktops, laptops, printers) and software applications according to organizational standards and user requirements-Conducted thorough testing and quality assurance checks following installations to ensure compatibility, functionality, and security compliance-Developed and delivered user training sessions and documentation on IT systems, applications, and security best practices, empowering end-users to leverage technology effectively and securely-Managed user accounts, groups, and permissions within Active Directory, ensuring proper access controls and security compliance-Established and maintained relationships with network hardware and software vendors, negotiating contracts and service level agreements (SLAs) to ensure optimal pricing and support.

Université Hassan II de Casablanca

Diploma of Education

EMSET-P

Diploma of Education

Université de Saint-Boniface

Diploma