Tage Klint
Enterprise Transformation Executive | Process Improvement Expert | Global Team Leader | Kellogg School of Management
- Role
- Director of Customer Experience at Meridian IT Inc.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tage Klint
I am an accomplished Business Transformation Leader able to create strategic vision, streamline operational processes, and lead global teams. By performing holistic needs analysis I drive short- & long-term value optimization for clients. I evaluate end-to-end process mapping to identify transformation opportunities and ensure a smooth journey to the destination. Through people oriented collaboration and coaching, I build international teams. I am respected for ability to explain complex problems through simple metaphor to build buy-in and clear decision making. I am a certified Customer Success Manager from Cisco and Professional Scrum Master 1 from Scrum.org. I am also a talented troubleshooter adept at handling technical and operational issues as well as a skilled communicator cultivating solid professional relationships across all departments.
Experience
Director of Customer Experience
Apr 2022 — Present · Chicago, IL, US
I was appointed Meridian’s first ever Director of Enterprise Service Managers. Director of CX is a leadership role, required to create, supervise, and oversee the strategy, planning, and execution of the Meridian’s overall customer experience goals. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints. • Developed customer success and service delivery processes and collateral for Enterprise Managed Services clients. Guided company through Cisco Advanced Customer Experience Specialization Certification.• Selected to lead Quarterly Business Review Innovation taskforce. Charged with creating new QBR process, templates, and delivery methodology to improve QBRs from a technical review to a business outcome discussion.• Developed IT Service Management Offering, Meridian’s most comprehensive managed service offering.
Education
Northwestern University - Kellogg School of Management
Executive Master of Business Administration - MBA
Wheaton College
B.A., Economics; International Relations
2004 — 2008
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