Tanna Farley
Sr. Systems Analyst | Complex System Resolution | SQL | Salesforce.com | Elasticsearch/Kibana | JIRA | Learning & Development | Multiple GDS System
- Role
- Technical Support Engineer at Dataminr
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Tanna Farley
As a Sr. Systems Analyst supported both internal and external customers by investigating,…
Experience
Technical Support Engineer
Dec 2020 — Present · Seattle, WA, US
Provide enterprise-level support to global clients, troubleshooting distributed systems and integrations via Slack, email, and video calls.Resolve issues across authentication (Okta SSO/SAML/OIDC), APIs, and observability dashboards (Kibana, MongoDB).Monitor incident channels, lead stakeholder communications during outages, and contribute to root cause analysis.Create and maintain technical documentation, including troubleshooting guides and knowledge base articles.Collaborate with engineering teams to reproduce and escalate complex technical issues.
Education
International Air Academy
Travel Agent Diploma, Travel/Hospitality
1999 — 1999
Capella University
Bachelor's degree (89 credits toward degree), Information Technology/Data Analytics
Skills
- Airlines
- Problem Solving
- Apollo/Galileo
- Sql
- Worldspan
- Outlook
- Sabre
- Salesforce.com
- Microsoft Office
- E-Commerce
- Business Travel
- Time Management
- Troubleshooting
- Call Centers
- Kibana
- Business Process Improvement
- Powerpoint
- Travel Management
- Customer Service
- Curriculum Design
- Process Improvement
- Team Leadership
- Customer Experience
- Learning Management Systems
- Customer Satisfaction
- Training
- Account Management
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