Taejoo Kim
Full-stack Software Engineer
- Role
- IT Technician at NTT DATA
- Location
- Hackensack, NJ, US
- LinkedIn followers
- 500 followers
About Taejoo Kim
I\'m an IT Technician at NTT Data with a background in the U.S. Army National Guard as a…
Experience
IT Technician
Oct 2024 — Present
Delivered Tier 1 & Tier 2 support at Hackensack University Medical Center, supporting users and thousands of endpoints across inpatient, outpatient, and administrative departments. Installed, configured, and deployed Windows desktops and laptops for new hires and role changes, including imaging with Ivanti LANDesk and customizing configurations based on department requirements. Resolved a wide range of technical issues involving Citrix, Active Directory, Google Admin, VPN, and printers via remote tools or in-person service. Patched network ports and wall jacks, assisted with connectivity diagnostics, and coordinated escalations with the networking team when needed. Used ServiceNow to log and manage tickets, ensuring all incidents are documented, prioritized, and resolved according to SLA targets.
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