Tadela Ravi Kumar
ITSM || SERVICENOW DEVELOPER ||
- Role
- Servicenow Developer at Wipro
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Tadela Ravi Kumar
Designated Software Developer with 2+ years into ServiceNow Platform and ability to…
Experience
Servicenow Developer
Aug 2022 — Present · Hyderabad, IN
Proficient in Incident Management, Knowledge Management, Service Level Management, and Request Fulfilment processes.· Provided ServiceNow consultation and implementation services, ensuring alignment with client requirements.· Communicated with end-users, identifying application difficulties, and implementing necessary changes.· Developed workflows and standard workflow templates, enhancing process efficiency and consistency.· Analyzed and implemented UI customizations for forms, lists, and UI actions, improving user experience.· Created Service Catalog items, order guides, and record producers based on client requirements.· Implemented approval workflows and task assignments, streamlining process management.· Managed system logs to monitor system activity, including workflow, configuration, email, events, and upgrades.· Educated end-users on ServiceNow applications such as incidents, problems, and service catalogs.· Implemented Access Control List (ACL) rules to control user data access and permissions effectively.· Worked on Incident Management, Change management, Problem Management, Knowledge Management module.· Worked on CMDB created identification and reconciliation rules to update CMDB CI’s· Maintaining CMDB health Completeness, Correctness and Compliance· Worked on change tasks to update CMDB· Worked on CMDB requests to insert or update CI into CMDB· Created transform maps mapped fields and created transform map scripts to update CDMB· Worked on Incident management, Knowledge management, Service level management and Request fulfilment.· Service-Now consultation and implementation· Grooming new Comers and sharing knowledge.· Documentation of changes and new development as technical and functional specs.· Creating and maintaining scheduled jobs.
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