Tad Kozak
VP, Client Solutions | Customer Experience | Customer Success
- Role
- Sr Strategic Technical Advisor at Intellum
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tad Kozak
Cohesive teams and processes create happier customers. I love to work on both, and then observe thechanges that happen in the client experience.For me, it’s all about developing teams so that they can be more effective. That applies to- My own teams—growing support staff from 4 to 35 in 2 years- The organizational team—facilitating its scale from nationwide to worldwide- Partners—earning the trust of brands like Apple, Google, and Facebook- Customers—because their happiness inspires the work behind everything else.An ideal day for me involves innovation—whether it’s creative solution design for an operations system, orexploring how a team could be twice as effective in half the time. During my career, it’s been an honor toinnovate within operations, customer experience, learning and development, and strategy for businessesranging from startups to a Fortune 10.AwardsL100 eLearning Award RecipientHighlighted on Cover of eLearning MagazineAT & T Diversity & Inclusion Champion AwardAT & T Service Excellence Award
Experience
Sr Strategic Technical Advisor
Feb 2025 — Present
Education
The University of Georgia
Bachelor's degree, Education
1995 — 1999
Skills
- Instructor-Led Training
- Customer Experience
- Project Management
- Telecommunications
- Wireless
- Instructional Design
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