Tacy Gonzalez
Selling Partner Trust Governance
- Role
- Sr Program Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Tacy Gonzalez
Expertise in Change Management and Integration, Offshore Call Center Implementation…
Experience
Sr Program Manager
Sep 2023 — Present · Seattle, WA, US
Education
University of the City of Manila
Master of Business Administration (MBA)
Ateneo de Manila University
Bachelor of Arts (B.A.)
1993 — 1998
Skills
- Cross-Functional Team Leadership
- Service Delivery
- Call Center
- Customer Experience
- Team Building
- Management
- Training
- Customer Satisfaction
- Process Improvement
- Call Centers
- Business Process Outsourcing
- Team Management
- Vendor Management
- Customer Retention
- Customer Service
- Telecommunications
- Leadership
- Strategic Planning
- Contact Centers
- Business Process Improvement
- New Client Acquisitions
- Outsourcing
- Project Management
- Program Management
- Change Management
- Performance Management
- Crm
- Employee Training
- Operations Management
- Quality Management
- Workforce Management
- Call Center Operations
- Bpo
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