Tac-Whei Ong

WORK HISTORY

EDUCATION

SKILLS

ABOUT TAC-WHEI ONG

A process‑excellence and supply‑chain transformation leader with 10+ years driving enterprise continuous improvement, program management, and operational transformation across technology and med‑tech environments. I specialize in solving chronic, cross‑functional problems using Lean Six Sigma (Black Belt), SCOR, DMAIC, TQM, and digitalization, delivering measurable improvements in cost, quality, efficiency, and customer experience.My work spans multimillion‑dollar transformation initiatives, including an $88M asset‑management digitalization program, a $40M gross‑profit improvement initiative, and IoT‑enabled RMA traceability improvements that reduced invoice errors by 75% and unlocked $2M/year in logistics savings. I build scalable systems, strengthen process reliability, and accelerate decision‑making across complex value streams.Recent achievements include launching an award‑winning TQM program that reduced product returns by 80% during pilot and sustained a 25% YoY reduction, and leading Lytx’s first ASCM Supply Chain Maturity Assessment to align leadership on SCOR‑based gaps and standardized processes.I’m committed to developing people and systems—coaching teams in Lean, SCOR, and structured problem solving; building enterprise CI programs; and partnering with executives to drive operational excellence across supply chain, operations, and product ecosystems.Specialties: Continuous Improvement, Operational Excellence, Lean Six Sigma (Black Belt), SCOR, ASCM SC Maturity Assessment, Program Management, Digitalization & IoT, Asset Management, RMA Traceability, NPD/GPDS, DMAIC, S & OP, SAPKey Metrics: DPMO, OIBT, Perfect Order Fulfillment, Efficiency, Throughput, Inventory CAPEX