Tabrez Alam
Operations Manager at Transsion
- Role
- Operations Manager at Transsion
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Tabrez Alam
Business Analytics & Operations Leader with 18+ years of experience in Telecom and…
Experience
Operations Manager
May 2018 — Present · IN
Facilitating KPI Performance Measurement for all employee of CSD (India + Nepal Sri Lanka & South Africa)• Coordinating between India & China CSD Team for RCA, Reporting, etc.• Developing monthly / weekly review & action plan of all CSD stakeholders • Conducting CSD Process Audits (Internal and Cross Function)• Making decisions regarding the business process to enable end-to-end success through utilization of business process, common tools and business practices• Conceptualizing and implementing the capability development program and working towards making the organization more effective and productive• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
Education
Shobit University
B.Com
2012 — 2014
Babasaheb Bhimrao Ambedkar Bihar University, Muzaffarpur
Bachelor of Arts - BA
2002 — 2005
Ram Dayalu High School
Bachelor's Degree
1995 — 2005
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