Tabrez Shaikh

About Tabrez Shaikh

A proactive, result-oriented, customer-orientated professional with an overall experience of over 20 years with more than 15 years of experience in project management, operation management, and people management with a passion for delivering outstanding service. • Set up and manage projects/assignments from initiation to closure in a dual-shore model for US and European clients.• Experience in the development of custom content products and managed execution of WBTs, Application training, Compliance training, Refreshers, Conversion, Maintenance, and Translation.• Consistently surpassed target KPIs and won many internal awards and industry recognition.• Managed award-winning eLearning projects.• Developed customer-centric skills where I work towards customer delight by meeting their expectation

Experience

1. Mc Delivery Senior Manager

   Accenture

   Apr 2023 — Present · Mumbai, IN

Education

• R.D.National College

  BCom, Accounting

  1994 — 1999

• NIIT

  GNIIT, Systems

  1997 — 1999

Skills

• Ms Project
• Budgeting
• IT Service Management
• Change Management
• Pmp
• Instructor-Led Training
• Leadership
• Business Process Improvement
• Technical Writing
• Proposal Writing
• Learning Management Systems
• Training
• Service Delivery
• Business Analysis
• Stakeholder Management
• Erp
• Requirements Analysis
• Project Planning
• Analysis
• Needs Analysis
• Strategy
• Gap Analysis
• Resource Management
• Consulting
• Soft Skills
• Business Process
• Business Process Re-Engineering
• Team Management
• Learning Management
• Blended Learning
• Content Development
• Team Building
• Management
• Cross-Functional Team Leadership
• Process Improvement
• Captivate
• Software Project Management
• Performance Management
• Crm
• Pre-Sales