Tabrez Alam
Infrastructure Technology Specialist at Cognizant Technology Solutions, Project Management, Application Manager, Macintosh and JAMf Pro Admin., ITIL, ITSM, Service Management, ServiceNow
- Role
- Infrastructure Technology Specialist at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Tabrez Alam
With over 16 years of progressive experience in IT Service Delivery, Enterprise Endpoint…
Experience
Infrastructure Technology Specialist
Apr 2016 — Present · Kolkata, IN
Successfully managed service delivery for infrastructure technology, ensuring smooth and effective operations.Experienced in Project Management serving high end Life Science clients. Managed the SaaS-based Digital Adoption Platform, Whatfix, with a strong focus on compliance. Ensured adherence to all relevant regulations throughout the platform\'s lifecycle- Demonstrated expertise in Mac device management (JAMf), troubleshooting, OS update/upgrade, and deployment, resulting in improved device performance and user satisfaction.Efficiently packaged and deployed Mac apps, optimising productivity and user experience.Proactively communicated and presented with clients on a daily basis, fostering strong professional relationships and delivering exceptional customer service- Utilised Service Now ticketing tool and CA Service Desk tool to effectively track and resolve issues, ensuring timely resolution and minimising downtime- Simultaneously handled multiple projects, effectively prioritising tasks and leading teams to achieve project goals- Chairing meetings with clients and internal stakeholders, facilitating collaboration, and achieving consensus on project objectives and deliverables- Proficient in project management, service management, incident management, change management, problem management, project management, and team management, ensuring seamless operations and successful project outcomes.
Education
The Park English School
10th
1992 — 2003
CALCUTTA UNIVERSITY (South City College Day)
Bachelor; Bachelor
2003 — 2008
St. Thomas’ Day School
12th
2003 — 2005
Indira Gandhi National Open University
Master of Business Administration - MBA
2022 — 2025
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