Tiago Taborda

Senior Manager, Operational Risk @TD

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Senior Manager, Operational Risk @TD

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Leads a team of first line of defence risk practitioners supporting the North American Customer Operations (NACO) shared services. Oversee operational risk management support for as well as lead specific projects and efforts to deepen NACO\'s risk culture. Transformed legacy operating model towards a simplified, automated and data focused disciplined execution. Ensure the team proactively manages risk and ensure business operations are in compliance with applicable internal and external requirements.Recognizes and anticipate emerging trends; identify opportunities with recommended action to senior management; support execution and closure. Identify and assess key risk issues and escalate to appropriate levels and relevant stakeholders and business management where required; support execution and closure.

EDUCATION

1999 — 2002

The Portuguese Bank Training Institute

Vocational Course, Bank Certification Programme

2011 — 2012

Edith Cowan University

University Diploma, Aviation Security Management

SKILLS

Call CentersCrew Resource ManagementService Delivery ManagementNegotiationRevenue AnalysisIataTeamworkBankingTeam ManagementFlight SafetyHuman FactorsSalesAirline ManagementCivil AviationPortugueseAirlinesTime ManagementAirport ManagementLlqpLife InsuranceManagementTeam BuildingAirportsTravel ManagementFirst AidGround HandlingFinancial ServicesCommercial AviationAviation SecurityLeadershipSales OperationsCustomer ServiceAviationTeam LeadershipTourismMultilingual

ABOUT TIAGO TABORDA

I am an influential leader who believes that strong relationships are the cornerstone of success. With a focus on enhancing both colleague and customer experiences, I drive business outcomes by fostering a culture of collaboration, authenticity and positivity. I am passionate about unlocking potential and inspiring teams to achieve their best. Whether leading strategic initiatives or supporting daily operations, I am dedicated to creating impactful and lasting results ensuring that customers and colleagues Keep Smiling and Keep Discovering.

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Tiago Taborda — Senior Manager, Operational Risk at TD in Toronto, ON, CA | Unifers