Tabitha K.
Analyst, Payor Performance @Shoppers Drug Mart
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WORK HISTORY
Analyst, Payor Performance @Shoppers Drug Mart
North York, ON, CA
Managed 100–500 audit cases monthly, remotely leveraging pharmacy systems (HealthWATCH, HWNG, Kroll) to identify critical issues and ensure compliance, resulting in a 90%+ appeal success rate, significantly mitigating financial risks• Spearheaded the end-to-end development and implementation of a custom AI-powered support tool as the sole developer, reducing weekly manual review time and improving team-wide process efficiency• Generated and distributed numerous reports using advanced data analytics tools (Teradata, Python/Spyder, Excel) to deliver insights across 1,200+ pharmacy locations and provide visibility on reversed claims to pharmacies and directors for strategic decision-making• Designed and delivered training materials, job aids, and process guides for internal teams and store-level pharmacies, presenting quarterly updates to director-level stakeholders to strengthen operational consistency and drive continuous improvement• Acted as a cross-functional liaison among internal teams, external payors, and IT stakeholders to streamline workflows and improve issue resolution processes, considerably enhancing operational efficiency
EDUCATION
ZHAW School of Management and Law
Bachelor of Commerce - BCom
McMaster University
Honours Bachelor of Commerce with Internship - BCom
ABOUT TABITHA K.
Hello! I\'m Tabitha Kerr, McMaster University Alumnus with an Honours Bachelor of Commerce degree. My goal is to create a tangible impact in the world of operations/project management coupled with my experience and interest in pharmacy/healthcare. • Focused on Customer Service Excellence With over 8 years of experience in customer service and client-facing roles, I\'ve honed my interpersonal skills and developed a deep understanding of meeting diverse needs effectively. Whether I am working in the background to create more efficient processes to improve customer experience or directly communicating with a client, I strive to create the optimal experience, every time. • Demonstrated Pharmaceutical Industry Background My strong knowledge of the pharmaceutical industry, including third-party insurance billing and standard operating procedures, positions me to drive impactful solutions. With my experience working in both a retail pharmacy setting, and a corporate pharmacy support setting, I come well equipped with a uniquely expansive perspective. • Proven Passion for Project Coordination Experienced in project management and liaising, I possess the skills to lead initiatives and drive successful outcomes. My project experience includes developing and executing one of the largest university business mentorship programs, the coordination of a software implementation within pharmacies across Canada, and the creation and delivery of various campaign materials representing a student union of • Proficient in Microsoft Suite Equipped with proficiency in the full Microsoft Suite (Word, PowerPoint, Excel, Project, Outlook, SharePoint, etc.), I am able to effectively leverage Office to optimize efficiency and deliver exceptional results, whether it is for a presentation, report or documentation. • Swiss International Business Experience I had the privilege of studying abroad in Switzerland, fostering my passion for international business and cultural adaptability. This experience has given me a unique global perspective. Let\'s connect and explore how we can collaborate to create an impact together!
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