Tabitha Nanney
Digital Content & Systems Coordinator at Brunswick Corporation
- Role
- Digital Content & Systems Coordinator at Brunswick Corporation
- Location
- Port Orange, FL, US
- LinkedIn followers
- 500 followers
About Tabitha Nanney
As a digital content professional with over three years at Brunswick Corporation, I…
Experience
Digital Content & Systems Coordinator
May 2022 — Present
Track and request brand updates for content distribution*Draft, review, and distribute Newsletters and News Releases to the dealer network*Receive and manage content submissions from brands*Ensure aligned distribution content to the dealer population*Maintain dealer contacts to ensure proper distribution networks*Distribute quality campaign distributions in a timely manner*Responsible for the upload, review, transcription, and management of technical content*Assist in establishing aligned content management platforms across brands*Identify service content needs for customer and dealers and submit appropriate requests for content creation from the brands*Assist in content creation or management to support internal and dealer training*Manage content alignment and updates on Owners Manuals as needed*Develop and support initiatives for content sharing platforms and learning management systems (LMS) for use across BBG Service*Align with marketing and legal teams to ensure brand requirements *Oversee consumer cases for Engage Consumer App and Owners Club cases*Oversee Community Forum feedback and support required*Represent the Service CoE and brands in website and Owners Club updates for FAQ and service content*Receive website issues from service teams and tracks to completion with the web development team*Benchmark and research service content and customer experience against competitors*Develop content management strategies and implement across multiple brands*Supports the consumer journey through alignment with web development· Cross-train, Skills Enhancement, and Teamwork*Quality campaign document support and distribution*Consumer release document support*KPI dashboard tracking as needed*SOP management support as needed*Review new programs and enhancements to develop customer service and experience across the brands
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