Tabish Khan

About Tabish Khan

Extensive project management & governance experience; proficient in grasping the broader perspective, conceptualizing, developing, implementing solutions, and partnering closely with stakeholders to achieve higher levels of efficiency & effectiveness -> Innovative strategic planner with strong business acumen; managing the entire business operations with key focus on customer success, onboarding new technologies & services, business operations, organization governance, partner governance -> Skilled in Agile, Waterfall and Hybrid methodologies with proficiency in managing projects and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards -> An effective communicator with an excellent analytical, problem-solving, decision-making and team management skills; possess a positive attitude towards work with strategic thinking and behavior

Experience

1. Deputy Manager

   HCLTech

   Oct 2021 — Present · New Delhi, IN

   Administering migration programIdentifying improvement areas and implementing adequate measures to maximize customer satisfaction levelManaging service operations for rendering quality and providing first line customer supportSetting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs & work processesWorking with all stakeholders (marketing, operations, merchandising, finance, product design, and so on) by gathering data from all business units, developing requirements, ascertaining priorities, and reporting progressInforming the client about constraints, assumptions, risks, dependencies, issues and plan of actions, associated to the projectsImplementing project plans within preset budgets and deadlines; monitoring and reporting on project progress as and when required

Education

• A.I.S.S.M.S' COE, Pune

  Bachelor of Engineering (B.E.)

• Woodbine Gardenia School, Kanpur

  A.I.S.S.E

  2002 — 2004