Tabby Khan

About Tabby Khan

A keen learner with 20+ years of rich experience in leading diverse business re-engineering initiatives across Industry segments like Travel, Telecom, ITES, and Insurance setting up of Operations team and driving Client and Internal SLA along with improvement in PnL A Certified COPC Implementation Leader and Six Sigma professional with extensive deployment experience.

Experience

1. General Manager Operations

   WNS

   May 2022 — Present · Gurugram, IN

   Strategic Planning: Develop and implement strategic plans and objectives to achieve organizational goals and improve operational efficiency.\\\\n\\\\nOperational Oversight: Oversee day-to-day operations to ensure smooth functioning of all departments and functions within the organization.\\\\n\\\\nBudgeting and Financial Management: Develop and manage budgets for operational expenses, capital investments, and resource allocation. Monitor financial performance, identify cost-saving measures, and make recommendations for improving profitability.\\\\n\\\\nQuality Assurance: Implement and maintain quality control measures to ensure products or services meet or exceed customer expectations and industry standards.\\\\n\\\\nTeam Leadership: Provide effective leadership to the operations team, including hiring and training employees, setting performance goals, and fostering a positive work environment. Encourage collaboration, promote employee development, and address any performance issues or concerns.\\\\n\\\\nProcess Improvement: Continuously identify opportunities for process optimization and implement initiatives to streamline operations, reduce waste, and enhance productivity.\\\\n\\\\nCompliance and Risk Management: Ensure compliance with relevant laws, regulations, and industry standards. Identify and mitigate operational risks by implementing appropriate controls, safety measures, and contingency plans.\\\\n\\\\nStakeholder Communication: Maintain effective communication with internal stakeholders, such as senior management, department heads, and cross-functional teams, to align operational activities with organizational goals and objectives.\\\\n\\\\nPerformance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to monitor operational performance. Generate regular reports and present them to senior management, highlighting achievements, areas for improvement, and recommendations for operational enhancements.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n