Tabassum Ali
Client Service Delivery Director @WTW
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WORK HISTORY
Client Service Delivery Director @WTW
Act as a key member of the Technical Leadership Team, imparting awareness, experience, and best practice for the Leadership Team to make group wide strategic decisionsBe the principal lead for larger and more strategic clients post implementation to ensure we are meeting support and operations expectations. Work closely with other stakeholders to draw out engaging client discussions and plansAct as the primary point contact for RFIs and RFPs involving support and operations responses.Improve overall knowledge of Service Delivery within the internal teamsStandardise and drive forward Support and Operations SLAs for both SaaS and non-hosted products and services. Define additional Service Level Objectives, and work with teams to implement and review progress periodicallyWork on Support and Operational contractual commitments and be the main decision point on contractual exceptions that could impact the practices and policies of the Support and Service Delivery organisation.Be the leader for reporting, and running Client Service ReviewsWork with relevant Teams to ensure we have Support and Operational representation at roadmap and release planning sessionsBe part of the major incident response team, and manage Client impact
EDUCATION
University of Greenwich
BSC (Hons) Business Information Technology
SKILLS
ABOUT TABASSUM ALI
A highly experienced Service Delivery Lead with expertise in leading service-driven operations with a motivational management style and a proven history of building, guiding, and retaining high-performance teams to achieve business and departmental objectives. Excellent communication and leadership skills to lead and motivate growing and changing service operations with the ability to engage with stakeholders at all levels across the business to achieve goals and objectives. Career history includes working with Close Brothers, PwC, and Hays Specialist Recruitment.Outstanding communication and interpersonal skills with a collaborative approach to developing successful and sustainable working relationships with other business professionals inside and outside the organisation. A professional whose confidence shines through with internal and external stakeholders.
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