Ted Bryant
Director of Operations, Clinical Services @Iris Telehealth
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WORK HISTORY
Director of Operations, Clinical Services @Iris Telehealth
Austin, TX, US
Spearheaded clinical, operational, and relational strategies for a rapidly growing telepsychiatry startup, scaling annual recurring revenue (ARR) to over $120 million. Directed end-to-end clinical program execution, driving exceptional patient outcomes and partner satisfaction across diverse U.S. communities. Built and led a high-performing team of 15 Clinical Operations Managers, expanding the department from 2 to 15 in four years while maintaining a 91% Net Promoter Score (NPS) for providers and partners. Served as a key liaison and subject matter expert (SME) for telepsychiatry delivery, fostering robust relationships with clinicians, outpatient clinics, and hospitals. Championed process innovation and data-driven decision-making to ensure operational excellence and compliance with standards. • Scaled Clinical Operations Team: Grew department 7.5x in four years, enhancing service delivery for a $120M+ ARR service line. • Drove Partner and Provider Satisfaction: Achieved a 91% NPS through process improvements like no-show interventions and billing/coding guidance. • Enhanced Operational Efficiency: Created tools and guidelines for clinical operations, reducing provider productivity barriers. • Fostered a High-Trust, Collaborative Culture: Partnered with clinical, sales, and IT teams to streamline operations and elevate experiences. • Managed High-Stakes Escalations: Resolved complex issues as the primary authority for Community/Ambulatory Outpatient services.
EDUCATION
University of Colorado at Boulder
MS
University of Colorado Boulder
Master of Science - MS
University of Arizona
M Ed
SKILLS
ABOUT TED BRYANT
As a seasoned telemedicine and healthcare technology leader, I’ve dedicated my career to bridging the gap between innovative tech solutions and exceptional patient care. With over a decade of experience, I’ve guided organizations through transformative growth, building high-performing teams that deliver impactful outcomes in clinical operations and technology integration. My journey spans roles in telehealth startups and enterprise tech services, where I’ve honed a strategic, data-driven leadership approach that prioritizes people and performance.What sets me apart is my ability to navigate complexity, whether it’s streamlining clinical workflows, launching subscription-based tech products, or fostering cross-functional collaboration. I thrive on solving challenges that advance accessible healthcare, ensuring technology empowers providers and patients alike. My leadership style is rooted in mentorship and innovation, creating cultures where teams flourish and organizations achieve sustainable success.Key strengths: Telemedicine Expertise: Deep knowledge of telepsychiatry and clinical program execution, enhancing care delivery across diverse communities. Technology Integration: Proven success implementing scalable solutions, from cloud deployments to Agile-driven product launches. Remote Leadership: Experienced in leading distributed teams with virtual collaboration tools, driving productivity and engagement.I’m passionate about shaping the future of healthcare through technology and am seeking senior leadership roles (e.g, COO, VP of Clinical Operations) where I can drive strategic growth and innovation. Let’s connect to explore how I can contribute to your organization’s mission—I’d love to discuss opportunities to make healthcare more accessible and efficient for all.
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