Travell A.

About Travell A.

I’m an IT professional with 3+ years of experience supporting enterprise systems, coordinating device rollouts, and managing help desk operations across multi-site environments. I specialize in bridging the gap between support and project coordination—leveraging tools like Jira, Microsoft Project, and SOP creation to ensure smooth implementations. I’m currently finishing my B.S. in Information Technology Management at WGU (July 2025), and I’m actively seeking opportunities to grow as an IT Project Coordinator or Analyst. Tools I Use: Jira, Microsoft Project, Office 365, Remote Support Tools Ask me about: reducing IT ticket volumes through SOPs, rollout planning, or how I helped coordinate a 150+ device refresh across 27 sites.

Experience

1. Help Desk Support Specialist

   Peach State Federal Credit Union

   Oct 2023 — Present

   Coordinated software upgrades, system replacements, and hardware configurations across multiple branches- Used Microsoft Project and Jira to manage timelines, tasks, and resource tracking for internal IT initiatives- Created and maintained standard operating procedures (SOPs) to streamline support processes and ensure consistentdocumentation- Collaborated with vendors and internal teams to minimize downtime during project rollouts- Handled escalated tickets and provided remote/onsite troubleshooting for 300+ users, improving resolution time by 20%.

Education

• Western Governors University

  Bachelor of Science - BS