Thomas Volland
Customer Success Project Manager @Tomorro
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WORK HISTORY
Customer Success Project Manager @Tomorro
Represent the voice of the customer, translating feedback and product usage insights into clear inputs for product improvements.• Conduct user interviews and feedback sessions to identify pain points and inform product discovery.• Collaborate with Product, Engineering, and Design to improve feature usability, workflows, and product adoption.• Explore product capabilities using REST APIs, GitHub, and AI-assisted coding tools like Cursor to test integrations and better understand technical workflows.
EDUCATION
Centrale Lyon
Engineer's degree, Supply Chain - Aeronautics
Centrale Lyon ENISE
Diplôme d'ingénieur, Ingénierie mécanique
Heriot-Watt University
Combined Studies , Engineering
ABOUT THOMAS VOLLAND
Product-minded project manager at Tomorro working at the intersection of customers, product, and engineering.I focus on understanding user workflows and translating customer feedback into actionable product insights that help improve product usability, adoption, and overall experience. I regularly contribute to product discovery through user conversations, feedback analysis, and close collaboration with Product, Design, and Engineering teams.I’m particularly interested in building user-centric SaaS products and enjoy exploring technical aspects of products using REST APIs, GitHub, and AI-assisted coding tools like Cursor.
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