T Roy Raphy
Deputy General Manager – HR & Talent AcquisitionTalent Strategy | Workforce Planning | Volume & Niche Hiring | HR Operations | People Leadership
- Role
- Deputy General Manager HR & Talent Acquisition at Cogent E Services
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About T Roy Raphy
HR & Talent Acquisition Leader with 16+ years of progressive experience across BFSI, IT, BPO, Telecom, Retail and Healthcare, specializing in end-to-end talent strategy, high-volume hiring, HR operations, workforce planning, and multi-location people leadership.Currently working as Deputy General Manager – HR & Talent Acquisition at Cogent E-Services, I lead HR and TA operations across five locations in Mumbai, supporting large-scale programs for Banking, Automobile, NBFC and Insurance clients. My role includes manpower planning, recruitment strategy, stakeholder partnering, compliance governance, and team leadership, ensuring business continuity and scalable growth.Previously, I held senior leadership roles at Teleperformance,[24]7.ai, Hexaware, Wipro, Firstsource, and Convergys, where I successfully managed 500+ monthly hires, led pan-India and international hiring, and built high-performing TA teams of 100+ members. I have extensive exposure to volume, surge, lateral, niche, leadership and multilingual hiring, including international language requirements.I am known for data-driven hiring decisions, improving time-to-fill, quality-of-hire, recruiter productivity, and candidate experience, while maintaining strong SLA, compliance, and governance standards. My leadership style focuses on process excellence, people development, collaboration, and business alignment.I aspire to contribute at a Director HR / Head of Talent / HR Leadership level, driving organizational capability, talent transformation, and sustainable people strategies in fast-growing organizations.
Experience
Deputy General Manager HR & Talent Acquisition
Jun 2025 — Present · Mumbai, IN
Lead end-to-end HR & Talent Acquisition operations across 5 locations• Drive workforce planning, manpower budgeting and hiring strategy• Deliver high-volume hiring for BFSI, Automobile, NBFC & Insurance programs• Lead and mentor TA & HR teams (13+ members)• Partner with business leaders on people strategy & productivity goals• Ensure HR compliance, governance and policy implementation• Track hiring KPIs, dashboards and analytics• Optimize recruitment processes and vendor performance• Improve time-to-fill and hiring quality• Support business growth through scalable HR frameworks
Education
University of Mumbai
Bachelor of Arts (B.A.)
2009 — 2012
Welingkar Institute of Management
PG
2010 — 2012
Skills
- Strategic Planning
- Employee Relations
- Training
- Customer Service
- Sourcing
- Interviewing
- Human Resources
- Leadership
- Talent Management
- Employee Engagement
- Management
- Performance Management
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