T Raja

About T Raja

Professional Summary:A well networked and highly successful branch manager with extensive customer service experience and of working to set schedules and deadlines. Boasting a strong background of supporting staff & senior management, as well aspossessing an excellent commercial approach to solving problems and developing business.I am seeking a position within an ambitious & exciting company where I can utilize my managerial experience and bechallenged to pushWORK EXPERIENCE:Branch ManagerHDFC Bank Ltd -May 2007 to till date.Playing a leading role in running a successful branch by making the right choices to deliver excellentresults and achieve retail goals.Duties: Handle banking operations related to determining financial objectives, preparing & implementing systems,policies & procedures for streamlining the banking operations. Manage the overall functioning of process, identify improvement areas and implement adequate measuresto maximize customer satisfaction level. Handle current account deposits, savings account deposits, cash, & administrative departmentsFollow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications. Conceptualize and implement competent strategies with a view to penetrate new accounts and expandexisting ones for a wide range of banking products / services Implement competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets Manage customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms. Led, manage & monitor the performance of team members to ensure efficiency in banking operations andmeeting of individual & group targets Ensured the highest standards of Know-Your-Customer (KYC) requirements by administering the file flow from login to disburse. verification of the Client data, performing due diligence checks on the Clients, reviewing KYCdocumentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions

Experience

1. Branch Head

   HDFC Bank

   May 2007 — Present · Chennai, IN

   Playing a leading role in running a successful branch by making the right choices to deliver excellentresults and achieve retail goals.Duties: Handle banking operations related to determining financial objectives, preparing & implementing systems,policies & procedures for streamlining the banking operations. Manage the overall functioning of process, identify improvement areas and implement adequate measuresto maximize customer satisfaction level. Handle current account deposits, savings account deposits, cash, & administrative departmentsFollow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications. Conceptualize and implement competent strategies with a view to penetrate new accounts and expandexisting ones for a wide range of banking products / services Implement competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets Manage customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms. Led, manage & monitor the performance of team members to ensure efficiency in banking operations andmeeting of individual & group targets Ensured the highest standards of Know-Your-Customer (KYC) requirements by administering the file flow from login to disburse. verification of the Client data, performing due diligence checks on the Clients, reviewing KYCdocumentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions

Education

• Bharathidasan University

  Bachelor of Business Administration - BBA

  1998 — 2001

• University of Madras

  Master of Business Administration - MBA

  2001 — 2003