T Mahaboob Basha

Customer Care Executive @Finnable

Bengaluru, IN

Key AchievementsResolved 80+ customer emails daily with a 95% first-contact resolution rateMaintained a 90% CSAT score through efficient and empathetic supportReduced repeat queries by 25% by identifying and addressing 10+ recurring issuesCreated a knowledge base, improving resolution time by 15% and team efficiencyHandled 50+ complex escalations, ensuring detailed documentation for tech teams Core ResponsibilitiesDelivered end-to-end email support via Freshesk CRMCollaborated with Product & Tech teams to drive process improvementsAnalyzed Zendesk CRM data using Excel to identify the top 3 recurring customer issues, which informed product improvements and decreased inbound support tickets by 15% monthly.Resolved 90% of inquiries independently using technical troubleshooting🧰 Technical SkillsFreshdesk | Excel | Slack | Typing Speed: 65+ WPM🤝 Soft SkillsCustomer Advocacy | Problem Solving | Cross-functional Collaboration Call to ActionOpen to customer experience roles where I can apply my analytical mindset and customer-first approach. Let’s connect to explore how I can contribute to your team’s success.