T. J. Antaya
Sr Strategic Program Manager - Cs Operations @Cisco
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WORK HISTORY
Sr Strategic Program Manager - Cs Operations @Cisco
Nashville, TN, US
Customer Service Operations Program Manager focused on building scalable processes, tightening interlocks, and improving customer lifecycle performance. I use data + structured execution to drive clarity, consistency, and measurable uplift across subscription adoption, renewals, and retention. Known for aligning CS, Sales, Product, and Marketing to a shared set of signals — so we solve problems once and scale the answer, instead of firefighting the same issues ad-hoc.Core Focus AreasCS Ops Performance → Efficiency, Repeatability, VisibilityCross-Functional Interlock & Operating Rhythm Build-OutProcess Maturity, Governance, Playbooks, & HandoffsInsights to Action → Improved Time-to-Value & Renewal Readiness
EDUCATION
University of Tennessee, Knoxville
Computer Science
Collin College
Project Management
SKILLS
ABOUT T. J. ANTAYA
TJ is a trusted advisor to senior executives with over 23 years of experience driving strategic initiatives, M&A integration, venture-backed partnership execution, go-to-market (GTM) alignment, and operational maturity across software, healthcare, financial services, transportation, logistics, and capital solutions. He specializes in establishing and leading enterprise project management offices (PMOs) across multiple countries, aligning technical resources with business objectives to accelerate growth, strengthen valuation drivers, and support investment-grade operational readiness.TJ has a proven track record of leading complex system conversions, managing post-merger integration programs, supporting diligence workstreams, and operationalizing emerging technologies to unlock synergies and advance strategic direction. He collaborates with senior leadership on budgets, GTM strategies, operational readiness, business integration, and venture partnership enablement—ensuring seamless execution of large-scale initiatives tied to both organic and inorganic growth.As an expert in global roles, stakeholder engagement, and consulting for mid-size to multi-billion-dollar organizations, he excels in building cross-functional alignment, driving IT maturation, and developing strategic product roadmaps that support scalable expansion. Recognized for his attention to detail and leadership in bridging business operations with technical teams, TJ consistently delivers transformational results that enhance scalability, efficiency, and competitive positioning in dynamic, high-growth environments.
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