Tom Driscoll
Vice President of Service Delivery at Tuatara Consulting, Inc.
- Role
- Director of Service Delivery at Tuatara Consulting, Inc
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Tom Driscoll
As a technology leader and consultant, I focus on delivering high-quality, scalable solutions that drive business transformation. In my role as Director of Service Delivery at Tuatara Consulting, I manage a portfolio of ServiceNow and Microsoft data projects, ensuring our teams are aligned to deliver exceptional results while continuously developing their expertise to stay ahead of evolving technology landscapes.I have deep experience architecting modern data ecosystems within the Microsoft stack, including Microsoft Fabric, Azure Data Factory, Synapse Analytics, and data warehouses, integrating data across platforms to create scalable, insight-driven solutions. My approach follows a crawl-walk-run methodology, ensuring organizations gain quick value through incremental, modern data strategies that evolve with their needs.Beyond data, I help businesses align technology with operations through ServiceNow, focusing on IT Service Management (ITSM), Project Portfolio Management (PPM), HR Service Delivery (HRSD) and other ServiceNow capabilities. I take a technology-agnostic approach upfront, ensuring that people and processes are aligned before implementation. I also support PMO maturity, IT operations optimization, and the development of structured service delivery frameworks that scale with business growth.At my core, I believe in building long-term partnerships with clients, helping organizations modernize, optimize, and extract value from their data and IT investments. Whether through enterprise data strategy, ServiceNow transformation, or IT governance, I thrive on helping businesses execute on their vision while ensuring sustainable success.
Experience
Director of Service Delivery
Aug 2020 — Present · Muskego, WI, US
As the Director of Service Delivery at Tuatara Consulting, I lead our portfolio of consulting engagements, managing project demand, resource capacity, and team development to ensure we deliver high-quality, modern solutions for our clients. I specialize in architecting enterprise data solutions within the Microsoft ecosystem, leveraging Microsoft Fabric, Azure Data Factory, Synapse, and data warehouses to enable actionable insights through a strategic crawl-walk-run approach. Additionally, I help organizations optimize their ServiceNow implementations by aligning people, processes, and technology to mature IT Service Management, Project Portfolio Management, and HR Service Delivery. My focus is on driving long-term partnerships through innovation, operational excellence, and continuous value delivery.
Education
University of Wisconsin-Milwaukee
Business Administration, Management Information Systems
2005 — 2009
University of Wisconsin-Whitewater
Master of Business Administration (M.B.A.), Management and IT Management
2012 — 2013
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