Tunde D.
Senior Major Incident Manager @Capita
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WORK HISTORY
Senior Major Incident Manager @Capita
EDUCATION
Durham University
MBA, General Management and TQM
University of Lagos
Bachelor of Arts (B.A.), Modern European Languages
ABOUT TUNDE D.
An experienced ITIL Expert IT Service Management Professional with a passion for service excellence and a track record of providing best-in-class technology services, typically improving efficiency, service delivery performance and employee satisfaction. Provides added value IT services and strategic solutions across globally dispersed organisations and complex multi-supplier Service Integration and Management environments (SIAM); bridges the gap between business and technical teams by translating commercial requirements into best-in-class technical solutions; assembles and leads high performing global and offshore teams; provides operational service excellence across a range of disciplines including IT Service Desk Management, Desktop and VIP Support services, Service Delivery, Major Incident Management and End User Support services.
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