Thomas Berg
- Role
- Senior Product Manager at American Express Global Business Travel
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Thomas Berg
Customer-obsessed Product Manager with a passion for user experience. Naturally curious,…
Experience
Senior Product Manager
American Express Global Business Travel
Sep 2021 — Present
Inherited technical ownership of Egencia\'s customer community portal. Currently overhauling the support intake process, expecting a meaningful improvement to SLA adherence by Q2 2023- Led Egencia\'s backend team in deprecating a legacy fee service platform and automating critical billing processes which were prone to human error, delivering annual savings of $7M- Expanded live agent chat to Egencia\'s global pre-sales teams in 26 countries, leveraging auto-translation to grow previous sales reach.
Education
Texas Christian University
Bachelor of Business Administration (B.B.A.), E-Commerce/Electronic Commerce
2007
Skills
- Crm
- Microsoft Office
- Microsoft Excel
- Project Management
- Sales
- Retail Sales Experience
- Competitive Analysis
- Video Editing
- Customer Analysis
- Web Development
- Statistical Consulting
- Customer Service
- Sql
- Strategic Planning
- Microsoft Word
- UX
- Achieving Results
- Roi Optimization
- Technical Writing
- Web Design
- Snowflake
- Video Production
- Vb.net
- Powerpoint
- Computer Hardware
- Eagle Scout
- Leadership
- Data Modeling
- Abacus
- Financial Analysis
- Business Strategy
- Multi Tasking
- Market Research
- Sts
- Html
- Scrum
- Product Management
- Manage Client Relationships
- Curriculum Development
- User Experience Design
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