Susan Zhang
Strategic Partnerships | Loyalty & Engagement | Financial Product Management
- Role
- Managing Director, Loyalty & Cobrand at Alaska Airlines
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Susan Zhang
High-performing business leader with ~20 years of experience scaling multi-billion-dollar P & Ls, driving top-line growth, and leading high-impact teams across credit cards, loyalty, fintech, and e-commerce. Proven success delivering innovation and revenue at Fortune 100s including Expedia Group, Delta Air Lines, Goldman Sachs, and American Express. Known for launching industry-first products, unlocking new revenue channels, and steering cross-functional teams to outperform targets. Recognized as an exceptional leader, coach, collaborator, and communicator.Partnership Management | Product Marketing | Partner Marketing | Go-To-Market Strategies | Loyalty | Brand Management | Strategy & Planning | Business Development | Contract Negotiations | Team Engagement
Experience
Managing Director, Loyalty & Cobrand
Sep 2025 — Present · Seattle, WA, US
Education
Cornell University
Bachelor of Science, Policy Analysis & Management
1999 — 2003
Skills
- Cross Selling
- Telemarketing
- Segmentation
- Partner Management
- Marketing
- Cross-Functional Team Leadership
- Marketing Strategy
- Management
- Program Management
- Strategy
- Marketing Management
- Product Management
- Teamwork
- Project Management
- Leadership
- Analytics
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