Sze Razak
Learning & Development Trainer @Fuller, Smith & Turner
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WORK HISTORY
Learning & Development Trainer @Fuller, Smith & Turner
London, GB
Pre-opening training for 30+ investments (£150k–£4m+)• Managing apprenticeship programmes (60+ learners)• Leading the Service Coach Programme (100+ team members)• Creating online training videos for Attensi• Designing high-impact workshops• Supporting Be the Difference, Fuller’s Formula, leadership days• Partnering with Ops/GMs/HR on capability and culture
EDUCATION
Tanglin Secondary School
GCE N Level, Higher Education/Higher Education Administration
SKILLS
ABOUT SZE RAZAK
I’m an award-winning Learning & Development Trainer with over 20 years of experience in hospitality, leadership development, and people growth. I specialise in building confident, capable teams through high-energy, practical, and engaging learning experiences.I’ve delivered leadership, service, and coaching programmes across 200+ pubs and hotels, and led pre-opening training for more than 30 investment projects ranging from £150k to £4m+. I currently manage the Level 3 Accelerating Leadership and Fuller’s Chefs Guild apprenticeship programmes, supporting over 60 learners across three active cohorts.I’ve also developed the Service Coach Programme, training over 100 team members through train-the-trainer workshops, and contributed to the creation of online learning videos on the Attensi LMS.Winner of the BII NITAs Training Professional of the Year 2023, I’m passionate about empowering people, transforming service culture, and helping teams deliver hospitality with heart.
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