Stephen Zawolik

Experience

1. IT Workforce Management & Financial Planning Lead, VP - Enterprise Technology

   Citi

   Aug 2025 — Present

   Lead global follow-the-sun workforce management team (Belfast, Malaysia, Hungary) as sole U.S. technical liaison for all Production Operations and Program Management—supporting technologists during enterprise-wide hiring freeze. • Designed and deployed centralized SharePoint platform with automated Python/Excel data pipelines across 4 HR systems; reduced manager email volume by ~90% and established single source of truth for hiring requests, contractor renewals, and status tracking. • Revamped team SharePoint site into enterprise-grade one-stop portal using custom lists, online forms, and Power Automate workflows—eliminating email-based processes and enabling self-service for 500+ hiring managers. • Instituted weekly manager forums to surface concerns, communicate platform updates, and prioritize critical hires—dramatically reducing stress and improving trust during zero-backfill environment. • Absorbed unbudgeted financial forecasting and software renewal approval functions; automated both via SharePoint request forms and approval workflows—eliminating manual routing and ensuring compliance with new governance council. • Serve as primary technical advisor to global leadership on workforce strategy, contractor lifecycle, and cost containment under strict regulatory and financial controls.

Education

• Durant High School

  High School Diploma, Business Communication

  2009 — 2010

• Western Governors University

  Masters, Cybersecurity and Information Assurance

• Western Governors University

  Master of Business Administration - MBA, Computer/Information Technology Administration and Management

• Western Governors University

  Bachelors, Cybersecurity and Information Assurance

  2018 — 2020

Skills

• Powerpoint
• Cognitive Behavioral Therapy (Cbt)
• Case Management
• Documentation
• Microsoft Office
• Mental Health
• Mental Health Counseling
• Peer Tutoring
• Medical Terminology
• Patient Education
• Training
• Web Design
• Nursing
• Motivational Interviewing
• Emergency Medicine
• Working with Adolescents
• Treatment
• Provider Relations
• Lean Six Sigma
• Team Building
• Management
• Professional Phone Skills
• Healthcare Management
• Social Services
• Coaching
• Health Advocacy
• Wellness
• Patient Safety
• Computer Hardware Troubleshooting
• Business Process Mapping
• Direct Patient Care
• Remote Troubleshooting
• Troubleshooting
• Medical-Surgical
• Public Speaking
• Communication
• Customer Advocacy
• Patient Advocacy
• Organization Skills
• Stress Management